A Tier 1 U.S.-Based Investment Bank with Institutional Global Operations
FinTrU was initially engaged in 2018 to support the client’s captive KYC team with an Approver and QA function.
Over time, the engagement expanded to provide end to end KYC case execution, positioning FinTrU as the primary vendor for the client’s global periodic refresh function.
To address these requirements, FinTrU implemented a scalable and structured approach.
Large-scale end to end completion of global KYC cases, covering full range of complexity from low to higher complexity such as Singapore, Hong Kong, Saudi and German KYC.
Regionalised pod structure across APAC, NAM and EMEA for policy specialisation. Teams are dedicated within the regional structure to complete public source due diligence and pack creation, outreach, case completion and QA.
FinTrU SMEs travelled to multiple global sites as part of a train the trainer model. As the programme has evolved, FinTrU have assisted with transitioning sub-sections to other strategic captive sites in a blended FTE/FinTrU partnership model.
Controlled team growth from 10 to 200 consultants to clear backlogs while maintaining BAU throughput.
FinTrU delivered exceptional results that strengthened the client relationship and expanded the scope of work.
FinTrU’s scalable and high‑performing KYC production model has enabled the client to meet regulatory obligations across multiple jurisdictions. The strength of this model and the consistency of delivery have resulted in FinTrU becoming the client’s primary vendor for KYC refresh, providing dependable quality and sustained operational efficiency.
The Global KYC Refresh programme has shifted from an overdue and backlogged state to a fully stabilised operation with no overdue cases in the 2025 book of work. This transformation has been driven by high‑quality execution, disciplined workflow management and strong consequence frameworks that ensure cases progress at pace and in line with regulatory expectations.
Quality has remained consistently high throughout the engagement, with KPIs maintained above 95 percent through a Right‑First‑Time approach. This focus on accuracy and control has strengthened the client’s overall risk posture while supporting predictable delivery across both BAU and remediation activity.
Contact FinTrU
Explore FinTrU's diverse portfolio of services to enhance and accelerate your Client Lifecycle Management across KYC, Legal, Risk and Compliance - accelerated by FinTrU's proprietary AI-enabled technologies.
Explore Solutions