A Tier 1 Multinational Investment Bank with Global Operations
The client required a comprehensive, end-to-end execution of the KYC Refresh Rolling Review for Global Banking and Markets applications to ensure compliance with stringent regulatory deadlines.
The initial ask focused on refreshing the 2024 book of work within the EMEA region, requiring robust processes and dedicated resources to ensure timely and compliant delivery.
To address these requirements, FinTrU implemented a scalable and structured approach.
FinTrU deployed a team of 150 consultants across three locations: Belfast, Derry/Londonderry and Porto, ensuring geographic coverage and operational scalability.
Onboarding and training were delivered in person by the client across all sites, complemented by FinTrU’s in-house training team to provide targeted upskilling on KYC processes and enhance domain knowledge.
Established continuous oversight and process refinement mechanisms to ensure alignment with client expectations, regulatory standards and evolving operational requirements.
Adopted a Maker-Checker model. Makers managed cases end-to-end, covering impact assessment, outreach and case completion, while Checkers focused on impact assessment and final completion checks to ensure accuracy and completeness.
FinTrU delivered exceptional results that strengthened the client relationship and expanded the scope of work.
The engagement quickly demonstrated its value, with the initial scope expanded by 30 percent to include a specialised LatAm team based on FinTrU’s proven expertise in Porto. The team delivered the full 2024 book of work with exceptional execution, closing the year with less than 1 percent of cases outstanding and positioning FinTrU as the vendor of choice for the 2025 portfolio.ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ
As operations scaled to 150 consultants, FinTrU maintained industry‑leading quality standards, consistently achieving a 94 percent KPI score through a Right‑First‑Time approach. The establishment of a dedicated LatAm Quality Control team further strengthened delivery, enabling FinTrU to absorb cases from internal client teams, reduce backlog and meet critical deadlines across multiple workstreams.
Strategic on‑site visits to global client locations deepened process understanding and strengthened long‑term relationships. This combination of scale, quality and partnership reinforced FinTrU’s reputation for operational excellence and its ability to deliver resilient, high‑performing solutions across a growing and increasingly complex book of work.ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ
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