A Tier 1 Multinational Investment Bank with Global Operations
The client required a dedicated team to manage KYC Refresh for Global Banking and Markets applications, with strict adherence to regulatory timelines and operational precision.
The initial scope focused on UK and US regions, demanding streamlined processes and skilled resources to ensure compliance and timely delivery.
FinTrU collaborated with the client to design and implement a scalable operating model
Applied FinTrU’s TrU Delivery model for robust scoping, testing, validation and systematic KPI tracking.
Delivered comprehensive training and enablement by supplementing virtual sessions with FinTrU’s internal KYC-focused programs. Adopted a “Train the Trainer” approach for future scalability.
Continuous monitoring and iterative process improvements were embedded to align with evolving regulatory standards and client expectations.
Adopted a Cost-Per-File (CPF) model, ensuring predictable costs and enabling rapid scaling of resources and technology to meet fluctuating demand.
An initial team of 10 consultants was mobilised from FinTrU’s Belfast site, providing focused expertise and agility for the first phase.
Since the start of our partnership in 2020, FinTrU delivered exceptional results, strengthening the client relationship and expanding scope to major remediation projects across EMEA and US. The engagement delivered early and decisive success, with the initial remediation phase completed while keeping fewer than 10% of cases outstanding. This strong performance positioned FinTrU as the vendor of choice and created the foundation for a long‑term strategic relationship built on trust and delivery excellence.
As demand grew, FinTrU demonstrated its ability to scale rapidly and effectively, expanding the team from 10 to 60 consultants to support additional workstreams and projects. Throughout this expansion, the team maintained industry‑leading quality standards, consistently achieving a 95% KPI score and ensuring reliable, high‑quality outcomes across all activities.
The partnership continued to mature through strategic on‑site visits to multiple global client locations, strengthening relationships and deepening process understanding. FinTrU also embedded a culture of continuous improvement, regularly benchmarking performance against industry peers and providing actionable recommendations to optimise internal processes.
By sustaining and expanding the engagement through 2025, FinTrU proved its ability to deliver exceptional outcomes, scale with confidence, and drive ongoing improvement, solidifying its position as a trusted strategic partner.
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